Q: When will my gift be delivered, and what areas do you deliver to?
A: The earliest possible time and date in which your gift(s) can be delivered is dependent on the items in your basket. We offer same day delivery to Hong Kong Metropolitan areas for most of our hamper and flower gifts ordered before 1pm HKT, however this is not available during busy holiday seasons or individual products. You can find more information by reading our delivery schedule.
Q: Can you deliver my gift at a specific time?
A: Yes, your gift may be applicable for our specific time delivery service which is available for an additional HKD $160 surcharge. We prefer for our customer to give us adequate notice (at least 24 hours) so that we may make the necessary arrangements, however we may be able to accommodate some requests where less notice is given. Requests for delivery within a shorter time slot period than those available on our website will also be considered as a specific time delivery.
Please note that specific time delivery is only available for deliveries within Hong Kong, and availability is not guaranteed.
Q: Do you deliver during weekend and public holidays?
A: If you would like your gift to be delivered on a weekend or public holiday (including Christmas Day, Chinese New Year, Valentine’s Day and Mother’s Day) you must place your order with us in advance as we do not offer same day delivery during these dates.
Flower purchases are available for weekend delivery if your order is placed on Saturday up until our 1pm cut off time.
Q: Can I specify time and date that I want my gift to be delivered?
A: Yes, you can choose your preferred delivery date and delivery time slot if you are purchasing a hamper or flower gift on our site. This service is not available for individual items and may not be available for pre-order or seasonal items.
Q: What will happen to my order if there are severe weather or traffic conditions?
A: Whilst we endeavor to deliver your order on time and within your requested time frame, we may be delayed due to unforeseen circumstances such as vehicle breakdowns, roadworks weather conditions and traffic accidents.
In the event of severe weather conditions such as a typhoon signal number 8 or higher or black rainstorm, we will postpone the dispatch of your order until the severe weather warnings are lowered by the authorities.
Q: I want to know if my gift has been delivered yet.
A: To get a progress update or delivery status of your order you can call our customer service team on (852) 2730 0885 or send an email to firstname.lastname@example.org.
Q: My order contains perishable items, will they still be fresh upon delivery?
A: We prepare and pack all orders containing perishable items on the day of dispatch to ensure that they retain their freshness. We use only the freshest produce and products available each day, however the quality and freshness of all perishable items are subject to daily market supply, climate changes and seasonal availability.
The Trunk Group Limited cannot be held accountable for the loss of freshness and quality to perishable items if delivery to the recipient has failed, where we are not responsible. This includes failed delivery due to recipient unavailability, incorrect delivery address or insufficient recipient information which prevents us from successfully delivering your order.
To ensure that your order is delivered fresh, we may be required to replace some or all of the perishable items within your order. Any replacements made will be billed to the customer at 70% of the original price.
Q: I want my gift to be delivered today, but I have missed the cut off time for same day delivery.
A: Depending on the nature of your gift, you may be applicable for our urgent delivery service at an additional $200 surcharge. You can contact our customer services team on (852) 2730 0885 or through email at email@example.com to see whether your gift is eligible for this service.