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SUBSTITUTION POLICY

FLOWERS:

All our floral bouquets and arrangements are made to order to ensure that they are crafted using the freshest blooms.

While we endeavour to provide all our customers with identical arrangements as represented on our website, flower types are subject to season and market availability, therefore we may from time to time be required to substitute flowers and/or foliage within your chosen arrangement.

All our floral bouquets and arrangements are made to order to ensure that they are crafted using the freshest blooms.

HAMPERS:

While we endeavour to provide all our customers with identical arrangements as represented on our website, flower types are subject to season and market availability, therefore we may from time to time be required to substitute flowers and/or foliage within your chosen arrangement.

GIFTS

Whilst we endeavour to provide our customers with the exact products as represented in the images and descriptions on our website many of our products are subject to market supply; therefore we are unable to guarantee availability of all our products.

In the event that any gifts / items are unavailable, we may substitute with the same item of a different design or colour where available. In cases where substitution is not possible, you will be notified through email, under which circumstances, you will be entitled to exchange your chosen item for an alternative gift, or request a refund.

GIFTSOMETHING.COM reserves the right to substitute any products where necessary without any prior notice.

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